The Big Mum Opinion sneak peek – the changing shape of shopping

After weeks of gathering information we’ve now closed The Big Mum Opinion. 3000 mums gave us their opinions on shopping, spending, social media use and how brands can best communicate with them. We also did in-depth research with hundreds of mums in their own communities to give us a balanced view of the world of mums in 2013.

We’re now analysing the data which confirms some of what we already know from talking to thousands of mums over the last three years. There were also a few surprises in there and we know this insight will be vital as brands try and find ways to connect effectively with mums.

We thought we’d offer you a peek into the kind of issues that mums discussed and some of the hard facts that came out of the study.

Do you think price promises and loyalty cards make mums shop in one place?

Despite the best efforts of the supermarkets mums are still shopping around.

 

• 78% of mums use more than one shop (including online shops) to buy their grocery shopping in a typical week.
• 28% of mums use three or more shops for their grocery shopping in a typical week
• 51% of mums do one big grocery shop and go to shops for other items (usually something specific like meat at a butchers or vegetables from one particular place).

Two main reasons emerged – 78% mums said they did this because of offers and 39% said it was because of better quality fresh food. And these two things aren’t mutually exclusive – many mums mentioned Aldi’s fruit and veg as being both of better quality and cheaper.

It doesn’t follow that mums who like offers and low priced products are willing to compromise on quality. They want both.

We have also seen confirmation of a pattern that we identified about two years ago. Mums are loyal – but not to one store or brand. They’ll own loyalty cards but often for several supermarkets. They’ll be loyal to a brand, but only buy when it’s on offer.

Here’s what one mum said:

“I go to Sainsbury’s for some of the brands I can’t get in Morrisons (and their own brands) and also to get the price promise voucher for next week. I shop in Morrisons for location, fresh produce quality and build up their weekly offer voucher scheme too. And then I go to Aldi for fresh fruit and veg when I am in the village. Sometimes use bargain stores for cleaning products and kids sweets.”

If you’d like to know more about what mums think and a copy of the full report (due out July) email nicola@mumpanel.co.uk (cost £495). 

Forget Christmas, let’s book a holiday!

It’s only two months until Christmas and in every shop the shelves are packed with Christmas goodies. We asked our MumPanel what they’ll be spending their money on this Christmas and there were some surprising results. 

We wanted to know if mums are feeling the financial pinch this year – 30% said they would be spending less, 58% about the same, 12% more.  And even though today we’ve heard we’re finally out of recession mums are always canny shoppers – whether that’s because money is tighter because of redundancy or maternity leave or they just want to have enough left to pay for a holiday next year.  A strong message from the survey was that mums value family time most, spending almost takes a back seat with many prepared to spend a little less or a little more wisely at Christmas. 

So we know mums like to plan ahead (they are already thinking about next year’s summer holiday and cutting back on Xmas spending so they can afford a family break) and 10% of our mums had already bought food and drink by September. For many mums present shopping starts in January, allowing them to stagger the cost over the year. Our mums also showed us they are resourceful – hunting down deals, and using charity shops and ebay so they can still afford the gifts their children want. And lots of mums find out about these deals from other mums – money saving word of mouth. That’s worth remembering when you are planning how to communicate with mums in 2013. 

We asked mums what they would be buying for their children this year and we expected the list to be full of gadgets and technology. But that isn’t the case – we found kids really want a mix of heritage and traditional toys (bikes, Lego, jigsaws) that wouldn’t be out of place on a Christmas wish list from the 1970s.  We are seeing more tech led presents creeping in (especially for older children – the mums who are spending more this year tend to have older kids who want more expensive, gadget type gifts) but it does show that children still love playing and getting out and about. 

MumPanel Christmas Shopping survey 2012, over 350 respondents, mums with children 0-16 years